Booking, Return and Shipping Policy

1. Order Placement and Booking Protocols

• Grazing Boxes and Individual Catering Items: Orders must be finalized and paid in full at least twenty-four (24) hours prior to the delivery date, subject to slot availability.
• Full Catering, Grazing Tables, and Rentals: All large-scale event bookings require a minimum of five (5) business days' notice.
• Deposit Requirements: A 30% non-refundable down payment is required to secure your date and time in our master schedule. The remaining balance must be settled no later than one (1) day prior to the event, unless a prior arrangement has been established.

2. Logistics & Delivery Fees

• Commissary Origin: All deliveries originate from our central commissary in Quezon City.
• Fee Structure: Delivery and mobilization fees are calculated based on real-time logistics data, accounting for distance, vehicle requirements (refrigerated vs. standard), and venue access complexities.
• On-Site Setup: We require a minimum of two (2) to four (4) hours for on-site setup, depending on the scale of the catering or grazing table. The client must ensure venue access is cleared during this window.

• Catering & Large Events:
  • Cancellations made more than 48 hours before the event will forfeit the 50% non-refundable deposit.
  • Cancellations made within 48 hours of the event are non-refundable, as ingredients have been procured and labor scheduled.
• Rescheduling: Requests to change the date, time, or location must be submitted in writing at least three (3) days prior to the original date. While we will make every effort to accommodate, changes are subject to availability and may incur a mobilization adjustment fee.

• Prop Ownership: All serving ware, boards, ceramics, linens, and styling props remain the property of Goodness Graze.
• Condition of Return: All rented items must be returned in their original condition.
• Damages: Any loss, breakage, or permanent staining of rental assets will incur a replacement fee billed at 150% of the current market value to cover procurement and shipping.
• Cleaning: Props must be cleared of food debris prior to collection. A Professional Scullery Fee will be applied if items are returned uncleaned, unless a cleaning service was pre-booked as part of your event package.

• Environmental Requirements: To maintain food integrity, clients must provide a setup location away from direct sunlight, moisture, or high-heat sources.
• Consumption Window: We recommend that food be consumed within three (3) hours of setup.
• Perishables: Goodness Graze is not liable for foodborne illness resulting from the consumption of leftovers that have been held without proper temperature control after our team has departed the venue.
• Dietary Requirements: All allergies and dietary restrictions must be declared at the time of booking. While we follow strict cross-contamination protocols, we operate in a facility that handles nuts, gluten, and dairy.

• Immediate Inspection: Upon delivery or setup completion, a designated client representative must sign the Daily Run Sheet or Delivery Receipt to acknowledge that the order meets the specified quality and quantity.
• Dispute Resolution: Any concerns regarding food quality must be reported to the Captain Waiter or Catering Manager on-site immediately to allow for real-time resolution.